Shipping policy
Please note that during the warmer months, we ship exclusively on Monday through Wednesday to prevent your chocolate from melting in transit over the weekend.
| Ordered | Ships |
|---|---|
| Monday by 1:00 PM (MST) | Monday |
| Tuesday by 1:00 PM (MST) | Tuesday |
| Wednesday by 1:00 PM (MST) | Wednesday |
| Thursday through Sunday | Following Monday |
Shipping Questions
How can I track my order?
Shortly after your order is placed, you will receive a shipping confirmation via email containing a tracking number. This tracking number can be used on the applicable shipping service's website to view the status of your package.
How do you ship to protect against warm weather?
We ship using the best option to get your chocolates delivered in their best condition. During the warmer months, each order is packaged with insulation and cold gel packs for protection from the heat, and orders only ship Monday through Wednesday to prevent the chocolate from melting during transit over the weekends.
We guarantee that your chocolate will arrive un-melted if your package is delivered indoors and not left outside. If the chocolate arrives melted, we will replace or refund your purchase immediately.
Do you ship to international or APO/FPO addresses?
ERND does not ship internationally at this time. Shipments to an APO/PO address must be sent via USPS and cannot be guaranteed to arrive by a specific date. These orders may take up to 21 business days.
When will my order ship?
Orders placed by 1 PM MST Monday through Wednesday are typically shipped the same day they are received. If an order comes in after 1 PM MST Wednesday, it will be held to ship on the following Monday to prevent the shipment from being stored in a carrier’s unconditioned space during transit. If you are in a shipping zone that requires three or more shipping days, your order will be shipped on the Monday or Tuesday after your order is placed.