Customer Help

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Product Questions

Does your product contain soy?

Yes, our products contain soy lecithin, an emulsifier which helps give our chocolate its unbelievably smooth texture.

Do your products contain nuts?

While our chocolates do not contain nuts, they are produced using equipment that also processes tree nuts (almonds and macadamia nuts). We have a robust allergen program in place to help ensure no cross-contamination occurs, and each of our ingredient suppliers also works under a Food Safety Program which includes an allergen program.

Are these kosher certified?

While many of our ingredients are kosher certified, the final product is not.

Are your products vegan?

Our dark chocolate bites and truffles are vegan, containing no dairy and no animal products. Our milk chocolate products are not vegan, as they contain dairy.

Are your products keto-friendly?

All of our products are keto-friendly and have an incredibly low net carb count (<1 net carb per serving).

Are your products diabetic-friendly?

Because our products are sugar-free, they are considered diabetic-friendly.

Do your products need to be refrigerated?

Our products do not need to be refrigerated, so feel free to enjoy them at room temperature.

What sweetener do you use?

We sweeten our chocolate with a powder form of maltitol because it allows us to create amazing-tasting chocolates that fit well within a healthy lifestyle, with an incredibly low net carb count (less than 1 net carb per serving) and lower glycemic index than chocolates sweetened with traditional sugar. Read more about Maltitol.

What is the glycemic index of maltitol?

Maltitol has a glycemic index of 35 (low GI rating is 55 and below) and an insulin index of 27.

How are your net carbs calculated?

Net carbs are calculated by subtracting Dietary Fiber and Sugar Alcohols from Total Carbs. For example, the net carbs calculation for our dark chocolate truffles is as follows: [Total Carbs 6g] - [Dietary Fiber 1g] - [Sugar Alcohols 5g].

What is the cocoa percentage of your chocolates?

Our dark chocolates are 55% cocoa, and our milk chocolates are 35% cocoa.

How many calories are in each chocolate?

Our chocolate truffles contain 75 calories (dark) and 80 calories (milk) per serving, and our chocolate bites contain 40 calories (dark) and 43 calories (milk) per serving. Full nutrition information can be found on each item’s respective product page.

Are your chocolates individually wrapped?

Our chocolates are individually wrapped for perfect portion control and portability.

Shipping, Returns & Exchanges

Your shipping costs seem high, why is that?

Shipping chocolate during the warmer summer months requires insulated packaging and cold packs - these additional materials and weight increase the shipping costs.

Will my chocolate melt in the mail?

We ship using the best option to get your chocolates delivered in their best condition. During the warmer months, each package is packaged with insulation and gel packs for protection from the heat, and orders only ship Monday through Wednesday to prevent the chocolate from melting during the shipping process over the weekends.

If I want to return my order, what should I do?

We are confident that you will love our product, but if you are not satisfied for any reason, please email us at

How can I know when my package will arrive?

Shortly after your order is placed, you will receive a shipping confirmation via email containing a tracking number. This tracking number can be used on the applicable shipping service's site to view the latest updates of your shipment.

Do you ship internationally?

We only ship to the United States at this time. You can find more information here.

How do I modify my order after placing the order?

If you need to change something on your order, please contact us immediately at


Where can I see the reviews for your product?

Product ratings and reviews are displayed on each item’s product page.

I have a question that isn't answered here. What now?

Please fill out the form below or send any questions to, and we will be happy to help!

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Get in touch

Have questions about your order, or a another question? Feel free to reach out via our contact form above. Our customer team will get back to you, typically within 24 hours.