FREQUENTLY ASKED QUESTIONS (FAQ)

If your question isn't answered here, please contact us at service@erndsnacks.com.

Yes, our products contain soy lecithin, an emulsifier which helps give our chocolate its unbelievably smooth texture.

While our chocolates do not contain nuts, they are produced using equipment that also processes tree nuts (almonds and macadamia nuts). We have a robust allergen program in place to help ensure no cross-contamination occurs, and each of our ingredient suppliers also works under a Food Safety Program which includes an allergen program.

While many of our ingredients are kosher certified, the final product is not.

Our dark chocolate bites and truffles are vegan, containing no dairy and no animal products. Our milk chocolate products are not vegan, as they contain dairy.

All of our products are keto-friendly and have an incredibly low net carb count (<1 net carb per serving).

Because our products are sugar-free, they are considered diabetic-friendly.

Our products do not need to be refrigerated, so feel free to enjoy them at room temperature.

We sweeten our chocolate with a powder form of maltitol because it allows us to create amazing-tasting chocolates that fit well within a healthy lifestyle, with an incredibly low net carb count (less than 1 net carb per serving) and lower glycemic index than chocolates sweetened with traditional sugar. Read more about Maltitol here.

Maltitol has a glycemic index of 35 (low GI rating is 55 and below) and an insulin index of 27.

Net carbs are calculated by subtracting Dietary Fiber and Sugar Alcohols from Total Carbs. For example, the net carbs calculation for our dark chocolate truffles is as follows: [Total Carbs 6g] - [Dietary Fiber 1g] - [Sugar Alcohols 5g].

Our dark chocolates are 55% cocoa, and our milk chocolates are 35% cocoa.

Our chocolate truffles contain 75 calories (dark) and 80 calories (milk) per serving, and our chocolate bites contain 40 calories (dark) and 43 calories (milk) per serving. Full nutrition information can be found on each item’s respective product page.

Our chocolates are individually wrapped for perfect portion control and portability.

Shipping chocolate during the warmer summer months requires insulated packaging and cold packs - these additional materials and weight increase the shipping costs.

We ship using the best option to get your chocolates delivered in their best condition. During the warmer months, each package is packaged with insulation and gel packs for protection from the heat, and orders only ship Monday through Wednesday to prevent the chocolate from melting during the shipping process over the weekends.

Product ratings and reviews are displayed on each item’s product page.

We are confident that you will love our product, but if you are not satisfied for any reason, please email us at service@erndsnacks.com.

Shortly after your order is placed, you will receive a shipping confirmation via email containing a tracking number. This tracking number can be used on the applicable shipping service's site to view the latest updates of your shipment.

We only ship to the United States at this time. You can find more information here.

If you need to change something on your order, please contact us immediately at service@erndsnacks.com.

Please send any questions to service@erndsnacks.com, and we will be happy to help!